Customer Service Policy (FAQs)
Welcome to our Customer Service page. Below you’ll find answers to the most frequently asked questions. If your question isn’t covered here, please feel free to contact us directly.
1. How can I contact customer support?
You can reach our customer service team via email at [support@yourstore.com]. We aim to respond within 24 hours on business days.
2. Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary depending on your location.
3. How long does processing and shipping take?
Orders are typically processed within 1–3 business days. Shipping usually takes 5–15 business days, depending on the destination and shipping method selected at checkout.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your shipment.
5. Can I change or cancel my order after placing it?
Orders may be canceled or modified within 12 hours of placement. Please contact us as soon as possible. Once the order has been processed or shipped, we are unable to make changes or cancellations.
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging. Please contact us to initiate a return. Return shipping costs may apply.
7. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience. Please contact us with your order number and a photo of the item, and we’ll resolve the issue promptly.
8. When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 3–7 business days. The credit will be automatically applied to your original payment method.
9. Do you offer exchanges?
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
10. Are there any products that cannot be returned?
Yes. Personalized items, final sale products, and opened hygiene-related items (e.g., baby care, cosmetics) cannot be returned unless defective.
Let us know if you have any other questions — we’re here to help!