Contact and product support
Email support@stouchi.com for help. For an existing order, include your order number. For a compatibility question, include your device model.
How long does delivery take?
For orders to the US, UK, and EU, we dispatch from local warehouses within 2 calendar days of order placement. Delivery is within 5 calendar days of order placement. The five-day delivery period starts when you order, not when the parcel is dispatched.
For delivery estimates to other destinations, contact support before ordering.
Do you offer free shipping?
Free shipping is available to the US, UK, Germany, France, Spain, Italy, and Sweden. For other destinations, orders over US$59 qualify for free shipping. Read the shipping policy for details.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking details. If you need help finding your tracking information, email support with your order number.
Returns, cancellations and refunds
For eligibility, item conditions, return instructions, cancellation rules, and refund timing, read our current return and refund policy. Contact support before sending a return.
Product manuals and warranty registration
Visit Setup & manuals for the Anki Remote PDF, or use the warranty registration form.